Privacy policy

Updated 21/08/2024

Astel Сity ("we," "us," "our") is a technology company specializing in mobile game development. This Privacy Policy explains how we collect, store, share, and use your personal data in compliance with the laws of the countries where we operate.

This Privacy Policy applies to all of our services, including websites, mobile applications, marketing, and advertising activities ("Services").

Data Controller Responsibility

Astel Сity is the data controller for the personal data collected through your use of our Services. This means we determine how your data is used and are responsible for its protection.

Information Collection

Data Collected Directly from You

We collect personal data when you interact with our Services, such as visiting our app, registering on our site, placing orders, subscribing to newsletters, responding to surveys, or filling out forms.

Data Collected Automatically

We automatically gather information to improve our Services, including data on your usage patterns and preferences.

Data Collected from Third-Parties

If you log into our Services through a third-party platform (e.g., Facebook, Apple Game Center, Google Sign-In), we may access information from that platform in accordance with its privacy policies and your consent.

Use of Information - Purpose and Legal Basis

We process your information for the following purposes, in alignment with the legal basis applicable to each type of personal data as outlined below:

To deliver and maintain the Services and enhance your gaming experience;
To facilitate the provision of our games (Services), ensure your purchases are activated within the games, and offer player support as needed;
To optimize our Services for your specific device and to deliver personalized in-game events, offers, and promotions;
To communicate with you regarding App-related matters, such as confirmations, technical notifications, updates, security alerts, and support or administrative messages;
To personalize and enhance the Services by offering tailored content and features;
To respond to your feedback and inquiries, providing customer support;
To collect and analyze valuable data to improve our Services;
To monitor and analyze trends, usage, and activities related to the Services;
To detect, prevent, and address technical issues and bugs;
To provide you with news, special offers, and general information about other goods, services, and events we offer, similar to those you have already purchased or inquired about, unless you opt out of receiving such information;
To enable communication between players within the games or on our social media platforms;
To serve advertisements;
To deliver the products and services you request and provide related information.

We process your information only to the extent necessary to fulfill the purposes for which it was collected.

Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes outlined above unless additional storage is required by law or for legal claims.

Data Sharing

We may share your data with:

Social networks for social sharing features.
Third parties during legal processes or business transactions.
Authorities if necessary to protect our rights or those of others.
Other players, in cases like leaderboards, if you log in via third-party services.

With your consent, we may also share device identifiers with advertising networks for behavioral advertising.

Social Sharing Features

Our Services may offer social sharing features (e.g., Facebook "Like" buttons). You must meet the minimum age requirements of your jurisdiction to use these features.

Children’s Privacy

Our Services are intended for users aged 13 and above (16 in the EEA). If you are under the applicable age, you are not permitted to use our Services.

Security

We prioritize the security of your data but acknowledge that no method of data transmission or storage is entirely secure. We take commercially reasonable measures to protect your personal information.

Your Rights

If you are in the EEA, Switzerland, or a California resident, you have specific rights regarding your personal data, including access, correction, deletion, and objection to processing. To exercise these rights, please contact us.

Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data rights are being violated. We encourage you to contact us first to address any concerns.

EU General Data Protection Regulation (GDPR) Rights

Our privacy policy outlines the rights EU users have under the GDPR, including:

Access: Request your personal data.
Correction: Request updates to incorrect or incomplete data.
Deletion: Request the removal of your personal data when it's no longer necessary.
Processing Restriction: Request limited processing of your data under certain conditions.
Data Portability: Request your data in a structured, machine-readable format.
Objection: Object to processing for specific purposes, such as direct marketing.

For any questions or to exercise your rights, please contact us as detailed in our privacy policy. We are committed to promptly addressing your privacy concerns.

California Residents

The CCPA grants you the following rights:

Access: Request information on the Personal Data we collect, use, and share.
Non-Discrimination: Your privacy choices won’t affect our services to you.
Delete: Request to delete your data and close your account.
Opt-Out: Request that your data not be sold.

We will respond within one month. Contact us to exercise your rights.

VCDPA Compliance

We comply with the Virginia Consumer Data Protection Act (VCDPA), providing you with rights to access, correct, delete, and opt out of certain data practices.

How to Opt-Out of Data Sharing and Selling

In accordance with the Virginia Consumer Data Protection Act (VCDPA), we inform you of your rights to opt out of certain data practices, including:

Sale of Personal Data: You can contact our Data Protection Officer (DPO) to submit an opt-out request.

Profiling for Decision-Making: You can reach out to our DPO for assistance.

If you have any questions or need help with the opt-out process, please contact our DPO using the following details:

Email: moskalenko@astel.website
Phone: +380 (99) 651 48 42
Address: Kyiv, Bud. 20, Ofis 1, Vul. Mostytska

Please note that some of our mobile applications use tracking technologies to enhance your experience, and you can manage these settings directly within the app or device settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated policy will be posted on this page with a new effective date. If significant changes are made, we will notify you through appropriate channels.

We do not sell the Personal Information of our users. For more information about these rights, please contact us.

Contact Us

For questions or more information about this Privacy Policy, or to exercise your rights, please contact us at moskalenko@astel.website.

Privacy Policy